SSS for self employed

When hubby was still here, we were still undecided if he would still continue his SSS contributions (if its worth it...). So when he left I visited the nearest office at SSS Caloocan for my inquiries. I arrived during their lunch break so I waited until 1pm but I already took a number as instructed by one of the guards. While waiting I jotted down the questions I had in mind.
1pm came, the man in charge for the counseling was doing something for 30minutes. I was not that anxious but I was wondering when he would start calling numbers. I asked the guy beside him (I don't know if he's a guard) if the man in charged would entertain those who already have their numbers because 2 persons already approached him.
The guy told me that I can already approach the counselor (in short the number was useless), so I went forward and sat on the visitor's chair. I started asking questions but I only got one answer and he's not even looking at my eyes. Of course I got irritated, good thing the guard beside him was very helpful. Sorry but I can't help comparing government employees against employees of the private sector (the services, the attitude). I hope they will be more accommodating and have a better customer service.